Last Updated: January 15, 2025
Introduction
At Sereno Saunas, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard your information when you visit our website, purchase our products, or interact with our services.
This policy applies to Sereno Saunas portable saunas, accessories, and related services. By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
- Name, email address, phone number, and postal address
- Payment information (processed securely via our payment providers)
- Wellness preferences for product recommendations (optional)
- Communication preferences and marketing consent
Technical Information
- IP address, browser type, device information
- Website usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
Service Delivery
- • Process and fulfill orders
- • Provide customer support and technical assistance
- • Send important product updates and safety information
- • Manage warranty claims and repairs
Communication
- • Share wellness tips and helpful usage guidance
- • Notify you about new products and offers
- • Provide personalised recommendations (with consent)
- • Send marketing communications (opt-in only)
Improvement
- • Analyse site usage and user behaviour
- • Improve products and services
- • Develop new features and functionality
- • Conduct research and development
Legal Compliance
- • Comply with applicable laws and regulations
- • Prevent fraud and protect security
- • Respond to lawful requests and investigations
- • Enforce our terms and policies
How We Share Your Information
We do not sell or rent your personal information. We may share data only in these limited circumstances:
Service Providers
Trusted partners for shipping, payment processing, customer support, and marketing—under strict confidentiality agreements
Legal Requirements
When required by law or to protect our rights, users, or the public
Business Transfers
In connection with a merger, acquisition, or sale of assets (with prior notice where appropriate)
Data Security
We implement industry-standard measures to protect your information, including:
Your Rights and Choices
Depending on your location, you may have rights to access, update, delete, restrict, or object to processing of your personal information, and to opt-out of marketing communications at any time.
Access
Request a copy of your data we hold
Update
Correct or update your information
Delete
Request deletion of your personal data
Opt-out
Unsubscribe from marketing at any time
Portability
Receive your data in a portable format
Limit
Restrict certain processing activities
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyse usage, and provide personalised content. You can control cookie settings through your browser preferences.
Types of Cookies We Use
International Data Transfers
We may transfer your information to countries outside your own for processing and storage. Where we do so, we implement appropriate safeguards in line with applicable privacy laws (e.g., GDPR, Australian Privacy Principles).
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Account data: until you request deletion or closure
- Transaction records: 7 years (tax/legal compliance)
- Marketing data: until you unsubscribe or withdraw consent
- Support communications: up to 3 years
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Privacy Officer
Email: serenosaunas@gmail.com
Response time: within 30 days
Mailing Address
Sereno Saunas Privacy Department
Australia
(Full address available upon request)
Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post updates on this page and, where appropriate, notify you directly. Your continued use of our services after changes indicates acceptance of the updated policy.