1. Introduction
Welcome to Sereno Sauna. By purchasing our products or services, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.
2. Orders & Payments
- All orders must be paid in full at the time of purchase.
- Sereno Sauna accepts payments via approved methods listed at checkout.
- Once an order is placed and confirmed, it cannot be cancelled.
3. No Returns / No Refunds Policy
- All sales are final. Sereno Sauna does not offer returns, exchanges, or refunds for any reason, including (but not limited to) change of mind, dissatisfaction, or incorrect selection.
- Please ensure you review your order carefully before completing your purchase.
- In the unlikely event of a manufacturing defect or damage during shipping, Sereno Sauna will work with you to provide a suitable resolution in accordance with applicable consumer protection laws.
4. Product Use & Safety
- Customers are responsible for following all instructions, safety guidelines, and care recommendations provided with Sereno Sauna products.
- Sereno Sauna is not liable for injury, misuse, or damage resulting from improper use or failure to follow safety instructions.
5. Warranty (If Applicable)
- Sereno Sauna products may include a limited warranty as specified on the product page or documentation provided.
- Warranty coverage does not override the No Returns / No Refunds Policy and applies only to repair or replacement of defective parts under valid claims.
6. Limitation of Liability
- Sereno Sauna is not responsible for indirect, incidental, or consequential damages arising from use of our products.
- Maximum liability shall not exceed the original purchase price of the product.
7. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of [Insert Jurisdiction/State/Country].
For questions about these Terms and Conditions, please contact us at serenosaunas@gmail.com. Our team is here to help.