Got Questions?
WE GOT ANSWERS

• 01Will a portable sauna really make me sweat like a regular sauna?

  Yes, it gets properly warm and you will sweat. The enclosure concentrates heat around your core so you feel that same calm, heavy exhale you expect from a sauna session.

• 02How long does shipping take and where do you ship?

  We ship worldwide. Delivery typically takes 8 to 15 days with tracking. Remote addresses can take a little longer. You will receive a tracking link as soon as your order leaves the warehouse.

• 03Is setup difficult? I do not have much space.

  Setup is simple and tool free. It folds out in a few minutes and packs flat for storage. Most customers tuck it under a bed or stand it in a closet when not in use.

• 04What power do I need?

  It runs from a standard household outlet. Rated at 1000 W, so it is similar to a small heater or hair dryer. Use a dedicated outlet and avoid long extension leads.

• 05How hot does it feel and how long should I stay in?

  Most users warm up in about 10 to 15 minutes. Start with short sessions of 10 to 15 minutes and adjust to comfort. Always hydrate and leave the session if you feel lightheaded.

• 06Is it safe to use and what about EMF?

  It is designed for home use with built in protections. Place it on a dry, level surface and follow the manual. If you have a medical condition or are pregnant, speak with your clinician before use.

• 07How do I clean and care for it?

  Let it cool, then wipe the liner with a damp cloth. Keep the unit dry between sessions. Do not use harsh chemicals. Regular light cleaning keeps it fresh for daily use.

• 08What is included in the box?

  You receive the portable sauna enclosure and the heating unit. A quick start guide is included so you can be up and running fast.

• 09What if it is not for me?

  We want you to feel confident. If something is not right, reach out to support and we will help. Please keep the original packaging while you test your first sessions.

• 10Will I pay customs or taxes on delivery?

  Some countries charge import duties or VAT on arrival. These are set by your local customs authority. Your tracking page will show any steps required for release if applicable.

• 11Is it loud and can I use it at night?

  The unit is quiet. Most people use it in the evening as part of a wind down routine without disturbing others in the home.

• 12Who is this best for?

  Anyone who wants the benefits of heat therapy without a permanent build. Apartments, renters, busy parents, and athletes love the quick setup and pack away design.